@article{pohl2022assessing, title = {Assessing the environmental performance of ICT-based services: Does user behaviour make all the difference?} author = {Pohl, Johanna and Frick, Vivian and Finkbeiner, Matthias and Santarius, Tilman}, journal = {Sustainable Production and Consumption}, url = {https://www.sciencedirect.com/science/article/pii/S2352550922000914}, year = {2022} }