@techreport{city2012city,
  title = {City of Cape Town Annual Water Services Development Plan Performance- and Water Services Audit Report FY2011/2012}
  author = {City of Cape Town},
  url = {http://resource.capetown.gov.za/documentcentre/Documents/City%20research%20reports%20and%20review/Annual%20report%202011-12.pdf},
  year = {2012}
}